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Customer Service
- Shipping & Delivery
- Most orders are shipped within two business days unless item happens to be out of stock. Customer will be notified if any item in their order is out of stock and will be informed as to when it will be in stock.
- Privacy & Security
- General Information.
RepellNet is dedicated to protecting your personal privacy, and the privacy of any information that you share with us. We may log information, such as username and IP address for security reasons and for authentication. However, we will never distribute or sell your personal data to third party organizations in any way. We dislike SPAM as much as anyone else these days.
Personal Information.
RepellNet will collect personal information such as the your name, address, telephone number, email address, and credit card number in order for you to to create an account/place an order on our website. This information is used for the verification of account information and to process payments for service, or collection of debts. At no other time, will you be asked to provide your credit card information on our website, nor should any of our staff request that you provide this information to them over the telephone.
Monitoring.
If it is brought to our attention that there is illegal or fraudulent activity being practiced on our website via phony credit card information or identity theft, we will provide information to any State, Local, or Government parties involved. - Returns & Replacements
- We prepare your orders with care, but occasionally an item may arrive damaged or defective. We guarantee your satisfaction, and we can only do so if you notify us immediately if you receive damaged or defective merchandise. Retain all packing materials and have them available when you call so we can address the issue and initiate a claim against the carrier if necessary.
Live insects and eggs CANNOT be returned. If there is a problem with a shipment, please contact a representative to discuss what can and will be done about it.
If, within 30 days, you decide that you are not pleased with the item that you ordered, please contact us for a Return Authorization number. Electronic items are subject to a 15% restocking fee if returned, unless the product was received in error (our fault).
Shipping costs will NOT be refunded on voluntary returns. If the product you received from us was clearly NOT the product you ordered, then we will cheerfully cover the cost of returning the mistaken product to us and shipping you the correct product in its place. In most cases, we will generate a return label which will accompany the replacement item.
If you decide that you do not wish to keep the product that you ordered, we will accept returns within 30 days of purchase and we will refund the purchase price of the product less the re-stocking fee where applicable. Under no circumstances will we be responsible for shipping charges on voluntary returns.
Failure to obtain a Return Authorization will delay processing of your return. Merchandise must be received within 15 days of Return Authorization.
We cannot under any circumstances offer refunds on returned insects. Natural Pest Products Store cannot guarantee that beneficial insects will perform to your expectations, but we do guarantee that they will arrive alive. In most cases, the insectary includes a pre-determined percentage of extra bugs to account for mortality in transit.
